If you are an hotelier then you know the significance of providing high-quality services not only during the stay of your guests but from the time they book to the time that they return to their base. The look and feel of your website, the booking procedure, the pre-arrival correspondence, as well as the post-stay communication are essential factors that affect the overall experience of your guests.
If you already use Bookwize for your direct reservations, you are aware of the impeccable reservation flow that your website’s visitors experience. But, what happens with your pre and post-stay emails? How can you manage guest communication more effectively?
Bookwize has created an Email Management Service that is provided through its Pro Package. Our clients are able to set their own communication plan and send automated emails according to their needs and preferences.
Send an email upon reservation or some days after the reservation is placed. Contact your guests a few days prior to their arrival or after their check-in or send automated emails before their check-out or upon departure. Use the correspondence to send useful information, to request feedback or to wish Happy Birthday! All can be customized by the hotel as per its own demands.
Be Wize, get Bookwize Pro Package and shift the level of your communication with your guests to a new level.